By booking, purchasing, paying for, or using any services provided by Level Up Dog Training Pty Ltd ("the Company"), the Client agrees to the following Terms and Conditions.

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1. DEFINITIONS

"Company" refers to Level Up Dog Training Pty Ltd.

"Client" refers to the owner, custodian, or authorised representative of the Dog.

"Dog" refers to the animal receiving services from the Company.

"Services" include, but are not limited to, private training, puppy training, behavioural consultations, board and train programs, boarding, dog walking, socialisation services, walk and train services, transport services, and any related services provided by the Company.

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2. HEALTH AND BEHAVIOURAL DISCLOSURE

The Client warrants that:

• The Dog is in good health and fit to participate in the Services.

• The Dog is up to date with vaccinations appropriate to its age and circumstances.

• The Dog is free from any contagious illness or condition.

• The Dog is receiving appropriate flea, tick, and worm prevention.

• The Client has disclosed all known medical conditions, injuries, behavioural concerns, aggression, bite history, anxiety, reactivity, escape behaviours, or other issues that may affect the Dog's participation in the Services.

The Company reserves the right to refuse, suspend, or terminate Services where health or behavioural concerns present an unacceptable risk to staff, other animals, or the public.

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3. VETERINARY TREATMENT AND EXPENSES

If the Dog becomes ill, injured, or requires veterinary attention while receiving Services, the Client authorises the Company to seek veterinary treatment on the Dog's behalf where the Company reasonably believes such treatment is necessary.

The Company will make reasonable efforts to contact the Client before seeking treatment. However, in emergency situations, the Company may obtain immediate veterinary care without prior consultation.

The Client authorises the Company to transport the Dog to a veterinary clinic and obtain treatment deemed reasonably necessary by the attending veterinarian.

The Client agrees to pay all veterinary expenses, medications, emergency treatment costs, transport costs, after-hours fees, and any related expenses incurred on behalf of the Dog.

The Client acknowledges that injuries, illnesses, or medical conditions may occasionally occur despite appropriate supervision and reasonable care being exercised.

Except where an injury, illness, or loss is directly caused by proven negligence of the Company, the Client remains responsible for all veterinary and associated costs relating to their Dog.

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4. ASSUMPTION OF RISK

The Client acknowledges and accepts that dog training, dog walking, boarding, transport, exercise, socialisation, and interaction with other animals involve inherent risks that cannot be completely eliminated.

These risks may include, but are not limited to:

• Minor cuts, scratches, abrasions, or soft tissue injuries

• Dog fights or altercations

• Injuries sustained during exercise, training, play, transport, or socialisation

• Exposure to illness despite reasonable preventative measures

• Accidental escapes

• Injuries caused by interactions with people, animals, or environmental hazards

• Stress-related illness or injury

The Client voluntarily accepts these inherent risks on behalf of themselves and their Dog.

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5. LIABILITY WAIVER

The Company will take all reasonable and appropriate precautions to ensure the safety, health, and wellbeing of each Dog while in its care.

The Client acknowledges that dogs are living animals whose behaviour can be unpredictable and that accidents, injuries, illnesses, and incidents may occur despite reasonable care and supervision.

To the maximum extent permitted by law, the Client releases and waives any claim against the Company for injury, illness, loss, damage, or death suffered by the Dog where the Company has acted reasonably and taken appropriate precautions.

Nothing in this agreement excludes, restricts, or modifies any rights or guarantees that cannot legally be excluded under Australian Consumer Law.

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6. OWNER RESPONSIBILITY AND INDEMNITY

The Client remains legally responsible for their Dog at all times.

The Client agrees to indemnify and hold harmless the Company, its directors, employees, contractors, and representatives from any claims, damages, losses, costs, liabilities, or legal expenses arising from:

• Injury caused by the Dog to any person

• Injury caused by the Dog to another animal

• Damage caused by the Dog to property

• Any undisclosed medical or behavioural condition

• Any breach of these Terms and Conditions by the Client

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7. TRAINING SERVICES

The Client acknowledges that no specific behavioural outcome or training result can be guaranteed.

Training success depends on many factors, including the Dog's temperament, genetics, environment, consistency, and owner participation.

The Client understands that ongoing implementation of training recommendations is essential for long-term success.

No refunds will be provided due to a lack of owner compliance with training recommendations.

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8. BOARD AND TRAIN SERVICES

The Client acknowledges that during board and train programs, the Dog may be exposed to a variety of environments, training scenarios, people, and appropriately selected dogs as part of the training process.

The Client understands that minor injuries, scratches, abrasions, or illnesses may occasionally occur despite reasonable supervision and management.

Training outcomes are not guaranteed and require ongoing reinforcement by the Client following completion of the program.

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9. BOARDING SERVICES

The Company will provide reasonable care and supervision while the Dog is boarding.

The Client acknowledges that boarding environments involve inherent risks associated with housing, exercising, transporting, and caring for dogs.

The Company reserves the right to separate, manage, or modify a Dog's activities where necessary for safety or welfare reasons.

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10. DOG WALKING, SOCIALISATION AND EXERCISE SERVICES

The Client acknowledges that walks and socialisation activities may occur in public environments where the Dog may encounter other dogs, people, wildlife, vehicles, bicycles, uneven terrain, weather conditions, and other environmental hazards.

The Company will exercise reasonable care and judgement at all times; however, the Client accepts that injuries, illnesses, accidents, or incidents may occur despite reasonable precautions being taken.

Except where directly caused by proven negligence of the Company, the Client accepts responsibility for any veterinary costs, losses, damages, or expenses arising from the Dog's participation in dog walking, socialisation, exercise, transport, or related activities.

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11. TRANSPORT AUTHORISATION

The Client authorises the Company to transport the Dog for training, boarding, veterinary treatment, exercise, socialisation, or any other service reasonably connected with the Services provided.

The Client acknowledges that transport carries inherent risks and accepts those risks as part of the Services.

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12. PAYMENT TERMS

Payment is due by the due date stated on the invoice unless otherwise agreed in writing.

The Company reserves the right to refuse, suspend, or terminate Services where payment remains outstanding.

All prices are subject to change without notice.

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13. CANCELLATIONS AND REFUNDS

Private Training Sessions:

• A minimum of 24 hours' notice is required to reschedule a session.

• Sessions cancelled with less than 24 hours' notice may be forfeited or charged in full.

Board and Train Programs:

• Deposits are non-refundable unless otherwise agreed in writing.

• Program commencement dates may be rescheduled at the Company's discretion.

Boarding Services:

• Cancellation fees may apply for late cancellations or shortened stays.

Refunds will not be provided for completed Services.

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14. PHOTOS AND VIDEOS

The Client grants permission for the Company to photograph and record video footage of the Dog during Services.

The Company may use such photographs and videos for training records, educational purposes, marketing, social media, website content, and promotional materials.

The Client may withdraw this consent by providing written notice prior to commencement of Services.

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15. AGGRESSIVE OR DANGEROUS DOGS

The Company reserves the right to refuse, suspend, or terminate Services at any time if the Dog presents an unreasonable risk to staff, contractors, other animals, or members of the public.

The Client remains responsible for any costs incurred as a result of undisclosed aggression or dangerous behaviour.

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16. ENTIRE AGREEMENT

These Terms and Conditions constitute the entire agreement between the Client and the Company and supersede any prior verbal or written agreements relating to the Services.

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17. ACCEPTANCE OF TERMS

By booking, paying for, or using any Services provided by Level Up Dog Training Pty Ltd, the Client confirms that they have read, understood, and agreed to these Terms and Conditions in full.

 

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